Terms of

Service

  • For non-sealed items and sealed products alike, the same return process applies: we cannot accept returns of sealed products unless there is clear evidence that the item remains fully sealed and unopened. To qualify, you must file your claim within 48 hours of the delivery date and time. Claims submitted after 48 hours are ineligible.

    When filing a claim within the 48-hour window, provide:

    • Clear photos showing the unopened seal and the outer packaging as delivered.

    • The order number and delivery date/time.

    • A brief description of the issue.

    If the photos confirm the product is still sealed and undamaged, we will issue return instructions and process the return under our standard policy. If the seal appears opened, torn, or the evidence is inconclusive, the return will be denied.

    We reserve the right to inspect returned items upon receipt and to refuse returns that do not meet these conditions.

  • If you encounter any issues, please contact us via the Contact Us page on our website and include your order number plus any relevant details so we can assist promptly.

    All payments must be completed in full at checkout for us to process and fulfill your order.

    Please provide a complete, accurate shipping address and verify it before placing your order. If you notice an incorrect address after placing an order, contact us immediately.

    For lost or damaged items, notify us within 48 hours of delivery—or within a reasonable timeframe if an item has not been received—so we can investigate and resolve the issue. We package orders carefully to minimize risk, but timely notification is required for us to act on claims.

    We also do not hold Accountability for any lost or damaged items with the transport period!

  • Any private information, such as your name, address, or similar details, will not be stored by us and is viewable only by you, the account holder. Messages sent to us will be retained for 14 business days and then permanently deleted to protect your privacy and ours. Nothing will ever be shared or saved with your private details. Your account will only be viewed by you unless there is need of support from us, in which case we will immediately remove any private information from our systems after the account issue has been resolved.